Downtown is committed to providing the highest level of quality services and support. Please use the following links to find out more about our support network. Sales Enquiries Technical Enquiries Online Order Enquires Returns and Warranty Customer Services Sales and Technical Support For all technical and sales enquiries you can either contact us by phone or email or alternatively you can post a request on our online forums. All enquiries are answered within 24 hours. Tel: 0116 275 3223 Fax: 0116 284 1686 email: sales / technical [Please remember to include your name, your email address and phone number. Please include a fully detailed account of your enquiry including products, manufacturers and systems.] [top] Online Orders All orders placed online conform to our strict code of practice. If you have an enquiry about an online order then please contact our customer services department. Tel: 0116 275 3223 Fax: 0116 284 1686 email: customer services [Please remember to include your name, your email address and phone number. You must include your order reference number.] [top] Customer Services Our customer services department deals with all enquiries and complaints. Downtown aims to handle all complaints both fairly and effectively within 24 working hours (Mon-Fri 9.30-5.30). If you would like to contact a member of our customer services department then please contact us: Tel: 0116 275 3223 Fax: 0116 284 1686 email: customer services [Please remember to include your name, your email address and phone number. You must include your order reference number.] [top]