All goods that are bought from us come with a 12 month return to base warranty with the exception of monitors which come complete with the product manufacturers 3 year On Site Warranty. Please read the following document referring to our return's policy and procedure. Downtown is committed to providing the highest quality products and customer service to our customers. However, on rare occasions products may be found to be faulty or defective, we offer the following returns facilities: We will accept the return of faulty computer products for full refund or replacement (subject to testing). However, we will only accept unwanted computer products for refund within 14 days of delivery, provided that the goods are in an unopened and re-saleable condition, and subject to a 15% handling fee. We will however accept returns in these areas for replacement only where the goods are deemed to be faulty or defective. Return of faulty products (With the exception of monitors) Products that are returned to us for a refund must be returned to us in a re-saleable condition. This means that all the items included in the original shipment including manuals, cables, disks, any free software items, and any other items relating to that product must be included. We cannot accept liability for packages damaged during transit so we advise you to wrap the product adequately to prevent this happening. We may occasionally refer you to the product manufacturer who will deal directly with the return. In these instances, we will provide you with the contact information for the relevant manufacturer. Monitors All monitors come complete with the product manufacturers 3 year on site warranty. Please contact the product manufacturer who will deal directly with the return. It will also help us to process your return quicker if you enclose a detailed note of the fault. Our Technical Support staff will advise you of which method of delivery to use to return the products. Depending on the nature of the product purchased, we will either arrange a courier collection of the product, or request that you return the product to us directly. Note: If we have arranged for a courier collection of your product, we are unable to specify the collection time, and will require someone to be present when the courier comes. If we ask you to return it to us directly, please send it to our address. Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods. Where appropriate, the cost of returning the item will be refunded to you. On receipt of the return, we will test the product according to the fault you have stated. If following the testing process, the product is found to be in good working order without defect, we will return the product to you. The carriage cost of this return will be your responsibility.